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CE-Certified Mobility Aids – Trusted Quality
Your Questions, Answered

FAQs

We’ve put together answers to some of the most common questions about our products, shipping, and ordering process. Whether you’re looking for details on specifications, care instructions, or delivery times, our FAQs are here to make your shopping experience simple and stress-free.

Products & Support

Below are some of are common questions about products & support

Yes, All Novaimed products meet strict CE certification standards for safety and quality.

Our product descriptions include key features and dimensions to help you decide. You can also contact us for personalised guidance.

Yes, certain products have compatible accessories and replacement parts available. Check the product listing or contact us for details.

We recommend regularly cleaning with a damp cloth and storing items in a dry place. For foldable products, ensure all parts are securely locked before use.

Contact us immediately with your order number and photos of the damage. Our team will arrange a resolution as quickly as possible.

Ordering & Shipping

Everything you need to know about placing orders and getting your products delivered.

Simply browse our products, add your chosen items to the cart, and proceed to checkout. You’ll be guided through secure payment and shipping details before confirming your purchase.

At present, we only ship within the UK. We may expand to international delivery in the future.

Orders are processed promptly, and delivery times depend on your location. Most orders arrive within a few business days.

Once your order is dispatched, you’ll receive a tracking link via email so you can follow its progress.

If there’s an unexpected delay, we’ll contact you with an update. You can also reach out to our support team for assistance.

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